Terms of use

1. Your agreement

These terms are an agreement between Global 22 Pty Ltd (ABN 46 620 610 120) and the person or organisation using LeaseAlarm.

By ticking the agreement box and creating an account, you agree to all these terms and acknowledge the Privacy policy. If you are accepting for an organisation, you confirm that you are allowed to do so. If you do not agree, do not create or use an account.

2. What LeaseAlarm does

LeaseAlarm helps organise records, documents, dates, tasks and email reminders for leases and other business records. If automatic reading is available and you choose it, LeaseAlarm may suggest details for you to check.

LeaseAlarm is not a lawyer, accountant, financial adviser, property manager, insurer, safety adviser or compliance professional. It does not explain your rights, certify that you comply with a law, send legal notices, sign documents, handle rent or other customer money, or replace the original document or qualified advice.

3. Who may use LeaseAlarm

You must be at least 18, give accurate information and be able to enter this agreement. You must have permission to create the account, add each record, upload each document, invite each team member and choose reminder recipients.

The account owner controls the organisation. Nobody may claim an account, document or authority that belongs to someone else.

4. Keep your account safe

Protect your sign-in method, devices and recovery details. Tell us quickly if you think someone has entered your account without permission.

Keep team roles correct and remove access when it is no longer needed. We may ask you to prove your identity or authority before changing access, connecting a sign-in method, downloading information or deleting an account.

5. Your records and documents

You keep ownership of the information and documents you add. You allow us to host, copy, process, show, send and back up that material only as needed to run, protect and support LeaseAlarm or follow the law.

You must have permission to use the material you add. It must be lawful and safe. You are responsible for any notice or consent owed to people whose information you add.

6. Check every important date

You remain responsible for paying bills, meeting deadlines, giving notices, renewing or cancelling contracts and keeping insurance cover active. LeaseAlarm helps you organise this work; it does not carry it out for you.

Check every date, amount, task, reminder choice and recipient against the full original document and the latest information from the provider. Check notice periods as well as expiry and renewal dates. Correct missing or wrong information and update it when circumstances change.

LeaseAlarm may miss a bill, email, document, date or change. A reminder may not be created, sent, delivered or seen, or may arrive too late. This can happen because of reading errors, missing information, settings, spam filters, disabled notifications, internet problems or service failures. Seeing a saved date or reminder setting does not confirm that a reminder will reach you.

You must meet a deadline even if no reminder arrives. For every important deadline, keep a separate calendar, diary or other suitable backup and check it regularly. Do not rely on LeaseAlarm as your only reminder or your only way to manage an important obligation.

LeaseAlarm does not pay a bill, renew or cancel a policy or contract, keep insurance active, or give a legally required notice for you. Confirm payment, renewal, cancellation and cover directly with the relevant provider. These duties still apply if the app or reminders are unavailable.

7. Automatic document reading

Automatic reading can help, but it is not advice and it is not a verified interpretation. Unclear photos, handwriting, tables, changed pages, missing pages or conflicting wording can lead to wrong or missing suggestions.

A suggestion is not confirmed until an authorised person checks and saves it. Always check the full original document and obtain qualified advice when rights, money, safety or legal responsibilities may be affected.

8. What is not allowed

Do not use LeaseAlarm unlawfully, invade another person’s rights, upload material without permission, spread harmful software, bypass security, disrupt the service, impersonate someone, send spam, scrape the service at scale or use it to harm, harass or deceive anyone.

Do not use LeaseAlarm as an emergency system, legal-notice service, safety-critical system, medical system, trust account or payment-processing service. The Acceptable use policy gives more detail.

9. Free trial

The business trial lasts 30 full days. It starts after the first lease or other business record is saved, not when the account is created.

No card is needed. The trial does not automatically convert to a paid plan and you will not be charged when it ends. If no paid plan is active, editing and reminders pause, but you can still view, download or delete your information.

10. Paid plans

Prices shown in Australian dollars are A$39 per month or A$299 per year. Checkout shows the final price, currency, tax, payment method and renewal details before payment. App-store prices may differ if the store controls them.

A paid plan starts only after the account owner chooses it and payment is confirmed. It renews for the same period until cancelled, unless checkout clearly says otherwise.

11. Cancelling and refunds

Cancel through the place where you subscribed. Website plans are cancelled in LeaseAlarm. Apple or Google plans are cancelled through that store. Deleting the app does not cancel a store plan.

Cancellation usually takes effect at the end of the paid period. Refund and cancellation rights required by Australian Consumer Law, the law where you live or the payment provider still apply. Otherwise, changing your mind or forgetting to cancel does not automatically create a refund.

12. Changes to price or features

We may improve, replace or stop a feature. We will give reasonable notice if an important paid feature is being reduced. A price change applies only to a future renewal after reasonable notice, so you can cancel first.

13. Availability

We aim to provide a reliable service, but we cannot promise it will always be available or free from errors. Maintenance, internet or provider failures, security problems and events outside reasonable control may cause interruptions.

You may encounter errors, interruptions or unavailable features. These issues do not remove our legal duties or your rights. We will use reasonable care and skill and take reasonable steps to fix a serious problem.

14. Suspension or closure

We may temporarily limit access when reasonably needed to protect people, data or the service, investigate serious misuse, follow the law, address non-payment or prevent harm. Where appropriate, we will explain the reason and allow a fair chance to fix the issue.

We may close an account for serious or repeated breaches, unlawful use or fraud. Safe and legally required options to download or delete information may remain available.

15. Ending and deleting an account

You may stop using LeaseAlarm at any time. An owner can ask to delete the organisation. A team member can ask to remove their own access. The deletion process waits seven days so an accidental request can be cancelled.

Some payment, fraud, security, dispute or legal information may need to remain. The Privacy policy and Account deletion page explain more.

16. Ownership of LeaseAlarm

Global 22 Pty Ltd and its licensors own the LeaseAlarm software, design, name, templates and documentation. During an active trial or plan, authorised users may use LeaseAlarm for the customer’s own internal work under these terms.

We may use feedback to improve LeaseAlarm, but we will not treat private customer records as public feedback.

17. Other service providers

LeaseAlarm may use other companies for sign-in, hosting, email, document reading, app stores and payments. Their own terms may apply to the part they provide. We remain responsible for our own duties.

18. Your consumer rights

Nothing in these terms removes a consumer guarantee, cooling-off right, cancellation right, refund right or other protection that the law says cannot be removed. In Australia, this includes rights under Australian Consumer Law.

Any limit in these terms applies only as far as the law allows.

19. Important limits

We do not guarantee that every bill, document or deadline will be found, that every suggested date is correct, or that every reminder will be created, sent, delivered or seen in time. LeaseAlarm is not a guarantee against late fees, missed renewals, loss of insurance cover or other losses from a missed obligation.

As far as the law allows, neither side is responsible for indirect loss that could not reasonably have been expected when this agreement began. You are responsible for loss to the extent it is caused by your incorrect or incomplete information, failure to check important details, or failure to keep and use a reasonable backup for an important deadline. This does not excuse our own failure to meet duties the law requires.

For other claims, as far as the law allows, our total liability is limited to the greater of the fees paid for the affected service in the previous 12 months or A$100 for a free account. This limit does not apply where the law does not allow it, including some cases involving fraud, deliberate wrongdoing, personal injury, privacy or confidentiality.

20. Problems, law and contact

Contact leasealarm@gmail.com and tell us what happened and what outcome you want. We will try in good faith to resolve the problem before court action, unless urgent action or a legal complaint process is needed.

Victorian and Australian Commonwealth law govern these terms, but mandatory rights where a customer lives or buys the service still apply. A local notice or translated version will be provided where the law requires it.

Global 22 Pty Ltd (ABN 46 620 610 120), Victoria, Australia. Do not email passwords, sign-in codes or private documents.